Unlimited IT Support
in Slack

Unlimited IT Support
in Slack

Unlimited IT Support
in Slack

Resolve IT issues instantly through Slack. Way provides blazingly fast IT support that integrates directly with your Slack, helping teams save 130 hours per employee per year.

Resolve IT issues instantly through Slack. Way provides blazingly fast IT support that integrates directly with your Slack, helping teams save 130 hours per employee per year.

Resolve IT issues instantly through Slack. Way provides blazingly fast IT support that integrates directly with your Slack, helping teams save 130 hours per employee per year.

I need access to SharePoint

I need access to SharePoint

I need to reset my password

My mouse stopped working

I need access to AWS S3

I need access to SharePoint

I need access to SharePoint

I need to reset my password

My mouse stopped working

I need access to AWS S3

I need access to SharePoint

I need access to SharePoint

I need to reset my password

My mouse stopped working

I need access to AWS S3

Blazingly fast: 74% of issues resolved in under 15 minutes

Blazingly fast: Get issues resolved in minutes not hours..

Automated access: Aligned with your ISO 27001, NIS2, and SOC2.

ISO 27001 & SOC 2: Audit trails for all requests.

Message Way in Slack: Simply DM Way or mention it in any channel.

Message Way in Slack: Simply DM Way or mention it in any channel.

👉 Get the first 14 days for free

👉 Get the first 14 days for free

They already save thousands of hours

How Way works in Slack

How Way works in Slack

How Way works in Slack

Simply message Way directly in Slack or mention it in any channel to get instant help — 74% of issues are resolved in under 15 minutes*. For more complex problems, Way automatically routes them to (y)our IT team for expert support.

Simply message Way directly in Slack or mention it in any channel to get instant help — 74% of issues are resolved in under 15 minutes*. For more complex problems, Way automatically routes them to (y)our IT team for expert support.

Instantly resolve 74% of IT issues <15 min.
Get issues resolved within minutes not hours right from within Slack. We then document all requests inside your ticket system (e.g. Jira).

Instantly resolve 74% of IT issues <15 minutes
Get issues resolved within minutes not hours. If needed, our human IT experts step in to handle more complex problems.

Instantly resolve 74% of IT issues <15 minutes.
Get issues resolved within minutes not hours. If needed, our human IT experts step in to handle more complex problems.

Big problem? We match the right IT expert.
When employees need help with complex IT issues, our AI matches (y)our in-house IT experts to step in and fully resolve the issue.

Big problem? We match the right IT expert.
When employees need help with complex IT issues, our AI matches (y)our in-house IT experts to step in and fully resolve the issue.

Big problem? We match the right IT expert.
When employees need help with complex IT issues, our AI matches (y)our in-house IT experts to step in and fully resolve the issue.

*Way helps IT managers save 1,400 hours per year (30 full work weeks) and employees save 130 hours (3 work weeks). With 500 employees and 5 IT managers, that’s a massive 72,000 hours saved annually.

Key features right within Slack

Key features right within Slack

Key features right within Slack

Your IT team spends hours on repetitive tasks while employees wait for help. Way brings unlimited IT support to Slack, resolving 74% of IT issues in under 15 minutes. Just message Way like a colleague - it handles everything from software setup to access management, so your team stays productive.

Your IT team spends hours on repetitive tasks while employees wait for help. Way brings unlimited IT support to Slack, resolving 74% of IT issues in under 15 minutes. Just message Way like a colleague - it handles everything from software setup to access management, so your team stays productive.

Ask me anything IT support

Password reset

Software installation

Security policy guidance

Instant access management

Hardware support

Proactive support

Ask me anything IT support

Password reset

Software installation

Security policy guidance

Instant access management

Hardware support

Proactive support

Ask me anything IT support

Password reset

Software installation

Security policy guidance

Instant access management

Hardware support

Proactive support

👉 Get the first 14 days for free

The Way Effect

The Way Effect

The Way Effect

We're designed to help employees in a self-serve manner, while relieving (involuntary) IT managers, IT admins, and sys admins from the burden of 1st and 2nd level IT support.

Employees

Employees

Employees

IT admins

IT admins

IT admins

Security & compliance

Security & compliance

Security & compliance

Before Way ❌

After Way ✅

Before WAY365

Before Way ❌

After WAY465

After Way ✅

Employees lose 10 hours/month due to slow IT support. They are afraid to ask for help or wait for days to submit a ticket to IT.

Reclaim 9 hours 50 min per employee each month with Way. Through Slack employees can sort out any IT issue near instantly.

Way integrates with your IT stack.

Way integrates with your IT stack.

Way integrates with
your IT stack.

No migrations needed. Whether it’s Microsoft 365, Google Workspace, your MDM, AIM, or ITSM — Way seamlessly integrates with your existing IT stack.

No migrations needed. Whether it’s Microsoft 365, Google Workspace, your MDM, AIM, or ITSM — Way seamlessly integrates with your existing IT stack.

No migrations needed. Whether it’s Microsoft 365, Google Workspace, your MDM, AIM, or ITSM — Way seamlessly integrates with your existing IT stack.

Pricing that scales in your favor.

Pricing that scales in your favor.

Pricing that scales
in your favor.

We only charge for issues that we fully resolve (That's right, no lock-in).

Flexible, risk-free pricing for everyone

The best of AI and human IT support.

Starting from

€19

per IT resolution

Install Way in Slack

Install Way in Slack

Way integrates with
your IT stack.

Click "Add to Slack" and follow the prompts to bring AI-powered IT support
to your workspace.

Click "Add to Slack" and follow the prompts to bring AI-powered IT support
to your workspace.

Click "Add to Slack" and follow the prompts to bring AI-powered IT support
to your workspace.

Get started

Get started

Way integrates with
your IT stack.

Transform your IT support experience with Way. Don't have an account? Contact us at hello@way.so.


Transform your IT support experience with Way. Don't have an account? Contact us at hello@way.so.


Transform your IT support experience with Way. Don't have an account? Contact us at hello@way.so.


Support

Support

Way integrates with
your IT stack.

Need help? Reach our team with Slack (we respond <1 hour) or via support@way.so, we respond within 24 hours.


Need help? Reach our team with Slack (we respond <1 hour) or via support@way.so, we respond within 24 hours.


Need help? Reach our team with Slack (we respond <1 hour) or via support@way.so, we respond within 24 hours.


Disclaimer

Disclaimer

Way integrates with
your IT stack.

Way uses advanced AI agents to resolve IT issues. For all critical systems, our "last-mile automation" is deterministic. While more generic IT issues carry a small risk of inaccuracy due to their probabilistic nature.


Way uses advanced AI agents to resolve IT issues. For all critical systems, our "last-mile automation" is deterministic. While more generic IT issues carry a small risk of inaccuracy due to their probabilistic nature.


Way uses advanced AI agents to resolve IT issues. For all critical systems, our "last-mile automation" is deterministic. While more generic IT issues carry a small risk of inaccuracy due to their probabilistic nature.


Privacy & Security

Privacy & Security

Way integrates with
your IT stack.

We protect your data with enterprise-grade security. Way is ISO 27001, NIS2, and SOC2 compliant. Data at rest uses AES-256 encryption, while data in transit uses TLS 1.3 with AES-256. Details in our Privacy Policy.

We protect your data with enterprise-grade security. Way is ISO 27001, NIS2, and SOC2 compliant. Data at rest uses AES-256 encryption, while data in transit uses TLS 1.3 with AES-256. Details in our Privacy Policy.

We protect your data with enterprise-grade security. Way is ISO 27001, NIS2, and SOC2 compliant. Data at rest uses AES-256 encryption, while data in transit uses TLS 1.3 with AES-256. Details in our Privacy Policy.

Get unlimited IT support for your team in Slack.

Save 130 hours per employee per year.

Save 130 hours per employee per year.

Enterprise-ready security

ISO 27001 & SOC2 audit logs

Data encryption

Data & Chats at rest are encrypted with AES-256.

Data in transit is encrypted with TLS 1.3 using AES-256

Made in Germany

Berlin based

Learn more
Customers