M365 support for the rest of us.
Our AI and human IT experts handle all your employees' M365 IT issues around the clock, directly in Teams or Slack— from access requests to password resets and other IT issues— all solved in under 10 minutes.
ISO 27001 & SOC 2: Complete audit trails
for all access requests.
24/7 Support: Around-the-clock IT support
for your employees
No cure no pay: Pay only for fully resolved IT problems.
Neue- und Traditionsunternehmen vertrauen uns
AI and human IT experts
IT issues? Not on our watch! From access agony to hardware headaches, we've got you covered. We blend cutting-edge tech with human expertise for incredible IT support that solve your IT requests in under 10 minutes. AI isn't a feature for us — it's our foundation — and how you don't have to worry about IT support ever again.
Our AI resolves 70% of IT issues instantly.
Get answers and resolutions within seconds. If needed, our human IT experts step in to handle more complex problems.
Complex Issues? Our human IT experts got you covered.
When employees need help with complex or delicate IT issues, our AI gets our IT experts to step in and fully resolve the issue.
The WAY365 Effect
Employees
IT admins
Security & compliance
Before Way ❌
After Way ✅
Employees lose 10 hours per month due to slow IT support. They don't know who can help with their issues or wait for hours if not days to get their issue resolved.
Reclaim 9 hours 50 min per employee each month with Way. Through Slack, Teams, or WhatsApp, employees can sort out any IT issue near instantly.
We play well with your software
No migrations needed, WAY365 integrates intuitively with your existing tools.
Our promise
Free until we fully resolved your IT issue
We put your IT support on autopilot — from access requests to password resets and hardware issues. We only charge for issues that we fully resolve (That's right, no lock-in).
Got questions? We’ve got answers
What types of IT issues can WAY365 resolve?
WAY365 tackles level 1 support issues, including access management for everything in the Microsoft 365 ecosystem, Q&A around hardware and software, and general IT support requests.
How does the pricing model work?
You only pay for successfully resolved IT issues. No monthly subscriptions, just pure value.
Is WAY365 compliant with security standards?
Yes, we keep full audit logs and comply with ISO 27001 and SOC2 standards to ensure your data stays secure.
Can employees use WAY365 without contacting the IT team?
Absolutely. Employees can self-serve and request support directly through Microsoft Teams and Slack.
What if we don’t have an internal IT team?
WAY365 can act as your primary IT support, ensuring you never need an internal IT team for level 1 issues.